Last updated 8 September 2026. Part of the terms of service.
A draft, not settled legal text. This page was written by the people who build DuoDesk so that there is something honest and specific for a lawyer to correct, rather than a blank page or somebody else's boilerplate. It has not been reviewed by one. Read it as a description of how we intend to behave; the reviewed version will replace it before it is relied on.
If you buy a paid plan and it is not what you wanted, write to us within fourteen days of that first payment and we will refund it in full. You do not have to give a reason, and you do not have to have stopped using it. The plan ends when the refund is made.
This is at least what EU consumer law gives you and we do not ask you to waive it. Where your local law gives you more, your local law wins.
You do not have to write to us to use those fourteen days. There is a Withdraw from contract button wherever you can see your plan — on the Billing page in the DuoDesk app, on the same page on your phone, and at your billing page in a browser. It shows only while you are inside the fourteen days of your first payment. One press, a confirmation that states your plan, the date of that first payment and that the whole amount comes back, and it is done: the subscription is cancelled, the first payment is refunded in full, your plan drops to Free, and an acknowledgement is emailed to you. No reason is asked for. (EU Directive 2023/2673, art. 11a of the Consumer Rights Directive.) If you are not signed in, open your billing page and sign in there; the email below stays for anything the button cannot cover.
A renewal is not refunded as a matter of course. A subscription renews on a date you have known since you bought it, and you can cancel at any time before it — in the app, or through Stripe's billing portal, which also shows you the date. After a renewal the plan runs for the period it paid for, and cancelling it does not refund the part you have not used — you keep the plan for the rest of that period instead. (Deleting your account is the other way round; see the next section.)
Two exceptions, and they are meant seriously. If a renewal caught you out — you cancelled and it billed anyway, you have not opened the app since the last one, something on our side went wrong — write in and say so. We would rather refund a month than argue about one. And where the law where you live requires a refund, it is given, whatever this page says.
Deleting your account is not the same as cancelling. It ends a running plan at once and refunds the unused part of the period to your card, worked out to the day — the same for a monthly plan and a yearly one. Within fourteen days of your first payment the whole first payment comes back, as above. A plan you were given by a discount code cost nothing, so nothing comes back. Deletion is self-service and immediate; the delete-account page is the whole of how it works.
If a feature you paid for does not work and we cannot fix it, we refund the period it did not work for. Tell us what happened — the version number is tappable in the app and copies the build details we need.
An account closed for fraud or for abuse of somebody else's computer. A plan granted by a discount code at no cost, since nothing was paid.
Write to billing@duodesk.io from the account you paid with, or tell us the nickname on the account. We answer refunds within a few working days; Stripe then takes five to ten days to put the money back on the card, which is the card network's pace and not ours.
A refund is made to the card that paid. We never ask for card details to make one — nobody at DuoDesk has ever seen your card number, and anybody asking you for it in our name is not us.